The turnaround time on your order starts when you’ve paid in full and we have all information required to complete your order (all artwork and approvals, customer supplied garments, working /correct tags, all fonts required for editable tags, all shipping info, etc.). Delay in receipt of any of these items will result in production delays. Our current standard turnaround time for most services is 7-10 business days on average and is not guaranteed. Complex orders/add-ons may increase turnaround. Delay in approval of your quote or proof could also result in production delays. Each finishing service will add extra time to the turnaround on orders, adding roughly 2 days per finishing service to the turnaround time. The most up-to-date turnaround time will be listed on your quote as well as invoice, and shipping time is not included in our standard turnaround time.
If you have a strict deadline for your order, it is very important that you let us know this when placing your order, and a rush fee may apply if there isn’t enough time to complete your order within our standard turnaround timeframe. We will not be able to accommodate changes to due dates after production has begun. Any circumstances out of HMC Embroidery's control (i.e. weather delays, shipping errors by the supplier, etc.) may require more time, and are not factored into the initial turnaround time estimate.
Rush orders may be subject to an upcharge of up to 100% of estimated total. See rush table below, and contact us for current rush production availability.
7 day rush – plus 15% of total
5 day rush – plus 25% of total
3 day rush – plus 50% of total
2 day rush – plus 100% of total
CUSTOMER SUPPLIED CLOTHING ARTICLE
Customer-supplied materials (i.e. garments, caps, bags, promotional products, or specialty paper stocks) are subject to a 10% misprint allowance. Any misprints will be credited as a print owed and not as an item owed. If a specific number is needed you may want to provide extras to cover this allowance.
There will be a $45.00 returned check fee.
You agree to defend, indemnify and hold harmless HMC Embroidery from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of this web site or our services. You also certify that you own the rights to or have a license to use the image(s) being imprinted as part of your order.